Frequently Asked Questions
Everything you need to know about your Memorygram experience.
How long does shipping take for custom apparel?
Standard shipping typically takes 5-7 business days within the continental US. Since each piece is made to order, please allow an additional 2-3 days for processing and quality inspection.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Please note that personalized or custom-engraved items are final sale unless they arrive damaged or defective.
How do I know which size to order?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.
Are your materials sustainably sourced?
At Memorygram, we prioritize ethical fashion. 80% of our collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.